Severn Trent Water

Severn Trent Water

Severn Trent Water required an in-house system for ordering, managing and reporting building maintenance works. Whilst an annual budget of £3m was held by the Building Maintenance Team, Severn Trent Water was aware that additional revenue, the exact amount of which was unknown, was also being spent on building maintenance across the whole of their business. In addition, there were no control/monitoring mechanisms in place to check the competency of contractors being appointed to carry out these additional works.

“Arcus provides a valuable Contract Administration service on our Measured Term Contract which covers the whole of the STW region and has an annual spend of around £9M. Their Help-Line service performs well as a single point of contact for ordering and query resolution, whilst their auditing service has ensured submitted claims remain accurate and within expected costs. The reports on Contractors performance against set KPIs are thorough and detailed yet easy to follow and allow trends to be quickly picked up.”

Rob Woolley, Severn Trent Water